Return & Exchange Policy
At Perfumer M, we aim to ensure your satisfaction. You may request a return or exchange according to the conditions below.
General Conditions
Return and exchange period: within 7 days from the date of receiving the order.
Product condition:
- The product must be unused and in its original condition.
- The original packaging must be intact, including accessories if available.
Cases that are not accepted:
- Products that have been opened or used.
- Products damaged due to misuse.
Return and Exchange Steps
Contact us by email:
Or through WhatsApp:
+966539498849
Contact us on WhatsApp
After the request is accepted and the product is inspected, the refund is usually processed within 5 to 10 business days depending on the payment method.
Important Details Before Sending a Return Request
- We recommend taking photos of the product and packaging before returning it to document the condition.
- If you receive a different product or notice a missing item, contact us immediately with your order number.
- The refund process may vary depending on the payment gateway, such as Mada, Visa, Apple Pay, PayPal, Tamara, or Tabby.
Frequently Asked Questions
Can I return a perfume after opening it?
In most cases, opened or used perfumes cannot be returned to preserve safety and quality. Exceptional cases are reviewed only when there is a clear defect or an order error with supporting evidence.
Are there any return fees?
Shipping fees may apply depending on the reason for the return and the courier. You will be informed before the request is processed.
When will I receive my refund?
After the product is inspected and the return is approved, refunds are usually processed within 5 to 10 business days depending on the payment method and bank.